Planned work and changes
These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.
For planned service downtime, visit the IT Systems Status page.
The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).
Upcoming work
| Start | End | Description | Scope |
|---|---|---|---|
| 2025/09 | 2025/09 |
UIT is retiring Box’s file transfer protocol secure (FTPS) service. Users should select a new FTPS service for Box imports and exports that complies with University of Utah Policy 4-004, which requires two-factor authentication (2FA) and data encryption, among other things. UIT’s UMail & Collaboration team recommends using Box apps and supported integrations, such as:
Access the announcement for more information. |
Box |
Past work
| Start | End | Description | Scope |
|---|---|---|---|
|
2025/08/11, 6:30 p.m. |
2025/08/11, 9:30 p.m. |
The university's Palo Alto GlobalProtect virtual private network (VPN) client for Mac and Windows operating systems will be upgraded to a new version. University-managed devices will be updated automatically. Administrators of unmanaged devices may download the 6.2.8 client from the Office of Software Licensing's software store (login required). After the upgrade, GlobalProtect users running a previous version will be prompted to update their clients when they connect to the VPN. The old client will continue to work in the event users have any problems with the update. |
VPN |
|
2025/06/19 |
2025/06/19 |
UIT consolidated several IT Service Catalog request items for network services into one form, “Network Request” (login required). Access the announcement for more information. |
IT Service Catalog |
|
2025/06/10, 10:00 p.m. |
2025/06/10, 11:00 p.m. |
ServiceNow began to use a new service to deliver SMS notifications. The content of messages received from ServiceNow will remain the same, however, they will be delivered from +1(385) 881-2985 instead of uofuprod@servicenow.com. Please add the new phone number to your contacts list to continue receiving messages from ServiceNow. |
ServiceNow |
|
2025/06/10, 10:00 p.m. |
2025/06/10, 11:00 p.m. |
UIT added a “Manage UMail aliases” tab in the University of Utah IT security settings portal (login required). Access the announcement for more information. |
UMail |
|
2025/06/06 |
2025/06/06 |
Zoom’s AI Companion tool was activated for users of the University of Utah’s main campus account. Access the announcement for more information. |
Zoom |
|
2025/05/28, 5:30 p.m. |
2025/05/28, 6:30 p.m. |
UIT updated the process for configuring personal devices — particularly Android smartphones — to use the UConnect and eduroam networks. |
Wi-Fi onboarding |
|
2025/05/05 |
2025/05/05 |
UIT’s Digital Learning Technologies (DLT) changed the minimum version requirement for University of Utah Zoom accounts to version 6.3.5. |
Zoom |